Return & Refund Policy – Organic Desi Food

Last Updated: December 3, 2025

Email: organicdesifoodbd@gmail.com

Organic Desi Food-āĻ āĻ†āĻŽāĻ°āĻž āĻ—ā§āĻ°āĻžāĻšāĻ•ā§‡āĻ° āĻ¸āĻ¨ā§āĻ¤ā§āĻˇā§āĻŸāĻŋāĻ•ā§‡ āĻ¸āĻ°ā§āĻŦā§‹āĻšā§āĻš āĻ—ā§āĻ°ā§āĻ¤ā§āĻŦ āĻĻāĻŋāĻ‡āĨ¤ āĻ†āĻŽāĻžāĻĻā§‡āĻ° āĻ˛āĻ•ā§āĻˇā§āĻ¯ āĻšāĻ˛ā§‹ āĻ¨āĻŋāĻ°āĻžāĻĒāĻĻ, āĻ…āĻ°ā§āĻ—āĻžāĻ¨āĻŋāĻ• āĻāĻŦāĻ‚ āĻŽāĻžāĻ¨āĻ¸āĻŽā§āĻŽāĻ¤ āĻĒāĻŖā§āĻ¯ āĻ†āĻĒāĻ¨āĻžāĻ•ā§‡ āĻĒā§ŒāĻāĻ›ā§‡ āĻĻā§‡āĻ“āĻ¯āĻŧāĻžāĨ¤ āĻ¤āĻžāĻ°āĻĒāĻ°āĻ“ āĻ•ā§‹āĻ¨ā§‹ āĻ•āĻžāĻ°āĻŖā§‡ āĻ†āĻĒāĻ¨āĻŋ āĻĒāĻŖā§āĻ¯ āĻ¨āĻŋāĻ¯āĻŧā§‡ āĻ¸āĻ¨ā§āĻ¤ā§āĻˇā§āĻŸ āĻ¨āĻž āĻšāĻ˛ā§‡ āĻ†āĻŽāĻžāĻĻā§‡āĻ° āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨ āĻ“ āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻ¨ā§€āĻ¤āĻŋ āĻ…āĻ¨ā§āĻ¸āĻžāĻ°ā§‡ āĻ†āĻĒāĻ¨āĻžāĻ° āĻ¸āĻŽāĻ¸ā§āĻ¯āĻž āĻ¸āĻŽāĻžāĻ§āĻžāĻ¨ āĻ•āĻ°āĻž āĻšāĻŦā§‡āĨ¤

ā§§. āĻĄā§‡āĻ˛āĻŋāĻ­āĻžāĻ°āĻŋ āĻ—ā§āĻ°āĻšāĻŖā§‡āĻ° āĻ¸āĻŽāĻ¯āĻŧ āĻ¯āĻžāĻšāĻžāĻ‡ āĻ•āĻ°āĻžāĻ° āĻ¨āĻŋāĻ¯āĻŧāĻŽ

āĻ†āĻŽāĻžāĻĻā§‡āĻ° āĻ¸āĻŦ āĻ—ā§āĻ°āĻžāĻšāĻ•āĻ•ā§‡ āĻ…āĻ¨ā§āĻ°ā§‹āĻ§ āĻ•āĻ°āĻž āĻšāĻšā§āĻ›ā§‡:

  • āĻĄā§‡āĻ˛āĻŋāĻ­āĻžāĻ°āĻŋāĻŽā§āĻ¯āĻžāĻ¨ā§‡āĻ° āĻ•āĻžāĻ› āĻĨā§‡āĻ•ā§‡ āĻĒāĻŖā§āĻ¯ āĻ—ā§āĻ°āĻšāĻŖā§‡āĻ° āĻ¸āĻŽāĻ¯āĻŧāĻ‡ āĻ­āĻžāĻ˛ā§‹āĻ­āĻžāĻŦā§‡ āĻĻā§‡āĻ–ā§‡ āĻ°āĻŋāĻ¸āĻŋāĻ­ āĻ•āĻ°ā§āĻ¨
  • āĻĒāĻŖā§āĻ¯ā§‡āĻ° āĻ…āĻŦāĻ¸ā§āĻĨāĻžāĻ¯āĻŧ āĻ•ā§‹āĻ¨ā§‹ āĻ¸āĻŽāĻ¸ā§āĻ¯āĻž āĻĨāĻžāĻ•āĻ˛ā§‡ āĻĄā§‡āĻ˛āĻŋāĻ­āĻžāĻ°āĻŋāĻŽā§āĻ¯āĻžāĻ¨āĻ•ā§‡ āĻ¸āĻžāĻĨā§‡ āĻ¸āĻžāĻĨā§‡ āĻœāĻžāĻ¨āĻžāĻ¤ā§‡ āĻĒāĻžāĻ°ā§‡āĻ¨

ā§¨. āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨ āĻ“ āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄā§‡āĻ° āĻ¸āĻŽāĻ¯āĻŧāĻ¸ā§€āĻŽāĻž

  • āĻĒāĻŖā§āĻ¯ āĻ—ā§āĻ°āĻšāĻŖā§‡āĻ° āĻ¤āĻžāĻ°āĻŋāĻ– āĻĨā§‡āĻ•ā§‡ ā§­ āĻĻāĻŋāĻ¨ā§‡āĻ° āĻŽāĻ§ā§āĻ¯ā§‡ āĻ†āĻĒāĻ¨āĻŋ āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨ āĻŦāĻž āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄā§‡āĻ° āĻœāĻ¨ā§āĻ¯ āĻ†āĻŦā§‡āĻĻāĻ¨ āĻ•āĻ°āĻ¤ā§‡ āĻĒāĻžāĻ°āĻŦā§‡āĻ¨
  • ā§­ āĻĻāĻŋāĻ¨ā§‡āĻ° āĻĒāĻ°ā§‡ āĻ•āĻ°āĻž āĻ†āĻŦā§‡āĻĻāĻ¨ āĻ—ā§āĻ°āĻšāĻŖāĻ¯ā§‹āĻ—ā§āĻ¯ āĻšāĻŦā§‡ āĻ¨āĻž

ā§Š. āĻ•ā§‹āĻ¨ āĻ•ā§‹āĻ¨ āĻ•ā§āĻˇā§‡āĻ¤ā§āĻ°ā§‡ āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨/āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻĒā§āĻ°āĻ¯ā§‹āĻœā§āĻ¯

āĻ†āĻĒāĻ¨āĻŋ āĻ¨āĻŋāĻšā§‡āĻ° āĻ¯ā§‡āĻ•ā§‹āĻ¨ā§‹ āĻ•āĻžāĻ°āĻŖā§‡ āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨/āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄā§‡āĻ° āĻ…āĻ¨ā§āĻ°ā§‹āĻ§ āĻ•āĻ°āĻ¤ā§‡ āĻĒāĻžāĻ°ā§‡āĻ¨:

  • āĻ­ā§āĻ˛ āĻĒāĻŖā§āĻ¯ āĻĒāĻžāĻ“āĻ¯āĻŧāĻž
  • āĻ•ā§āĻˇāĻ¤āĻŋāĻ—ā§āĻ°āĻ¸ā§āĻ¤ āĻŦāĻž āĻ¨āĻˇā§āĻŸ āĻĒāĻŖā§āĻ¯ āĻĒāĻžāĻ“āĻ¯āĻŧāĻž
  • āĻŽā§‡āĻ¯āĻŧāĻžāĻĻā§‹āĻ¤ā§āĻ¤ā§€āĻ°ā§āĻŖ āĻĒāĻŖā§āĻ¯ āĻĒāĻžāĻ“āĻ¯āĻŧāĻž
  • āĻĒāĻŖā§āĻ¯ā§‡āĻ° āĻĒāĻ°āĻŋāĻŽāĻžāĻŖā§‡ āĻ˜āĻžāĻŸāĻ¤āĻŋ

ā§Ē. āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨ āĻ—ā§āĻ°āĻšāĻŖā§‡āĻ° āĻļāĻ°ā§āĻ¤āĻžāĻŦāĻ˛ā§€

āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨ā§‡āĻ° āĻœāĻ¨ā§āĻ¯ āĻ¨āĻŋāĻŽā§āĻ¨āĻ˛āĻŋāĻ–āĻŋāĻ¤ āĻļāĻ°ā§āĻ¤ āĻĒā§āĻ°āĻ¯ā§‹āĻœā§āĻ¯:

  • āĻĒāĻŖā§āĻ¯āĻŸāĻŋ āĻ…āĻŦāĻļā§āĻ¯āĻ‡ āĻ…āĻ°āĻŋāĻœāĻŋāĻ¨āĻžāĻ˛ āĻ•āĻ¨ā§āĻĄāĻŋāĻļāĻ¨ā§‡ āĻĨāĻžāĻ•āĻ¤ā§‡ āĻšāĻŦā§‡
  • āĻĒāĻŖā§āĻ¯ā§‡āĻ° āĻĒā§āĻ¯āĻžāĻ•ā§‡āĻœāĻŋāĻ‚, āĻ¸āĻŋāĻ˛ āĻŦāĻž āĻ˛ā§‡āĻŦā§‡āĻ˛ āĻ…āĻ•ā§āĻˇāĻ¤ āĻĨāĻžāĻ•āĻ¤ā§‡ āĻšāĻŦā§‡
  • āĻŦā§āĻ¯āĻŦāĻšā§ƒāĻ¤ āĻŦāĻž āĻ–ā§‹āĻ˛āĻž āĻĒāĻŖā§āĻ¯ āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨ āĻ—ā§āĻ°āĻšāĻŖāĻ¯ā§‹āĻ—ā§āĻ¯ āĻ¨āĻ¯āĻŧ (āĻ–āĻžāĻŦāĻžāĻ°/āĻĒāĻžāĻ‰āĻĄāĻžāĻ°/āĻšāĻžāĻ¨āĻŋ āĻœāĻžāĻ¤ā§€āĻ¯āĻŧ āĻĒāĻŖā§āĻ¯ā§‡āĻ° āĻ•ā§āĻˇā§‡āĻ¤ā§āĻ°ā§‡ āĻŦāĻŋāĻļā§‡āĻˇāĻ­āĻžāĻŦā§‡ āĻĒā§āĻ°āĻ¯ā§‹āĻœā§āĻ¯)

ā§Ģ. āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻĒā§āĻ°āĻ•ā§āĻ°āĻŋāĻ¯āĻŧāĻž

āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨ āĻ…āĻ¨ā§āĻŽā§‹āĻĻāĻ¨ā§‡āĻ° āĻĒāĻ°:

  • āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ ā§Šâ€“ā§­ āĻ•āĻ°ā§āĻŽāĻĻāĻŋāĻŦāĻ¸ā§‡āĻ° āĻŽāĻ§ā§āĻ¯ā§‡ āĻ¸āĻŽā§āĻĒāĻ¨ā§āĻ¨ āĻ•āĻ°āĻž āĻšāĻŦā§‡
  • āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻĒā§āĻ°āĻ•ā§āĻ°āĻŋāĻ¯āĻŧāĻž āĻŽā§‹āĻŦāĻžāĻ‡āĻ˛ āĻŦā§āĻ¯āĻžāĻ‚āĻ•āĻŋāĻ‚/āĻŦā§āĻ¯āĻžāĻ‚āĻ• āĻŸā§āĻ°āĻžāĻ¨ā§āĻ¸āĻĢāĻžāĻ° āĻŦāĻž āĻ†āĻĒāĻ¨āĻžāĻ° āĻĒā§‡āĻŽā§‡āĻ¨ā§āĻŸ āĻĒāĻĻā§āĻ§āĻ¤āĻŋ āĻ…āĻ¨ā§āĻ¯āĻžāĻ¯āĻŧā§€ āĻ¸āĻŽā§āĻĒāĻ¨ā§āĻ¨ āĻšāĻŦā§‡
  • āĻŦāĻŋāĻ•āĻžāĻļ, āĻ¨āĻ—āĻĻ, āĻ°āĻ•ā§‡āĻŸâ€”āĻ¯ā§‡āĻ•ā§‹āĻ¨ā§‹ āĻĒā§‡āĻŽā§‡āĻ¨ā§āĻŸ āĻŽāĻžāĻ§ā§āĻ¯āĻŽ āĻ¸āĻŽāĻ°ā§āĻĨāĻŋāĻ¤

ā§Ŧ. āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨ āĻŦāĻž āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄā§‡āĻ° āĻœāĻ¨ā§āĻ¯ āĻ†āĻŽāĻžāĻĻā§‡āĻ° āĻ¸āĻžāĻĨā§‡ āĻ¯ā§‹āĻ—āĻžāĻ¯ā§‹āĻ— āĻ•āĻ°ā§āĻ¨

āĻ†āĻĒāĻ¨āĻžāĻ° āĻ…āĻ­āĻŋāĻ¯ā§‹āĻ—, āĻ¸āĻŽāĻ¸ā§āĻ¯āĻž āĻŦāĻž āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨/āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻ°āĻŋāĻ•ā§‹āĻ¯āĻŧā§‡āĻ¸ā§āĻŸ āĻĒāĻžāĻ āĻžāĻ¤ā§‡ āĻ¯ā§‹āĻ—āĻžāĻ¯ā§‹āĻ— āĻ•āĻ°ā§āĻ¨:

📧 Email: organicdesifoodbd@gmail.com

📞 Phone: 01327846652

āĻ†āĻŽāĻžāĻĻā§‡āĻ° āĻ•āĻžāĻ¸ā§āĻŸāĻŽāĻžāĻ° āĻ¸āĻžāĻĒā§‹āĻ°ā§āĻŸ ā§¨ā§Ē–ā§Ēā§Ž āĻ˜āĻŖā§āĻŸāĻžāĻ° āĻŽāĻ§ā§āĻ¯ā§‡ āĻ†āĻĒāĻ¨āĻžāĻ° āĻ¸āĻžāĻĨā§‡ āĻ¯ā§‹āĻ—āĻžāĻ¯ā§‹āĻ— āĻ•āĻ°āĻŦā§‡āĨ¤

Return & Refund Policy – Organic Desi Food

Last Updated: December 3, 2025

📧 Email: organicdesifoodbd@gmail.com

At Organic Desi Food, customer satisfaction is our top priority. Our goal is to deliver safe, organic, and high-quality products to you. However, if for any reason you are not satisfied with your purchase, your issue will be resolved according to our Return and Refund Policy.

1. Inspection at the Time of Delivery

We kindly request all customers to:

  • Check the product carefully at the time of receiving it from the delivery person
  • Immediately inform the delivery person if there is any issue with the product

2. Return & Refund Timeframe

  • You can request a return or refund within 7 days from the date of receiving the product
  • Requests made after 7 days will not be accepted

3. Eligible Reasons for Return/Refund

You may request a return or refund under the following conditions:

  • Wrong product delivered
  • Damaged or defective product
  • Expired product received
  • Shortage in product quantity

4. Conditions for Return

  • The product must be in its original condition
  • Packaging, seal, and label must be intact
  • Used or opened products are not eligible for return (especially for food, powder, or honey products)

5. Refund Process

After the return is approved:

  • Refunds will be processed within 3–7 working days
  • Refunds will be issued via mobile banking, bank transfer, or the original payment method
  • bKash, Nagad, Rocket, and other payment methods are supported

6. Contact Us for Return or Refund

To submit a complaint, issue, or return/refund request, please contact us:

📧 Email: organicdesifoodbd@gmail.com

📞 Phone: 01327846652

Our customer support team will contact you within 24–48 hours.